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 Q: Where can I find your current mortgage rates? A: Mortgage rates change every day. So the best way to find the current rate is to call Coastway's Mortgage Department at 401.330.1660. Their qualified staff will be able to give you up to the minute rates, and answer any other questions you might have. Or, you can reach the originator designated to your region directly:
Q: How do I check my balance? A: There are a number of ways to check your balance. You may call our automated telephone banking service, BankLine at 1.800.455.4542. If you prefer, you can also obtain your balance by logging on to AccountLine and signing up for free online banking and bill payment services. You can access AccountLine from the homepage. These systems are simple, and can be accessed 24 hours a day, 7 days a week. Q: How can I apply for a loan? A: To apply for a loan, you can stop by a Coastway branch and speak to a Member Service Representative. Or, you can just click here to "Apply for a Loan." You can complete the entire application process from the comfort of your own home. However, you will have to pay a visit to the branch to sign the paperwork once the loan is approved. Q: On which holidays is the credit union closed? A: Coastway is open Monday through Saturday, except on the following holidays:
A: Coastway accepts a valid driver's license or a valid State ID with a Social Security Card. We will also accept a non-expired passport or a photo military ID. Q: Can my ATM / Debit card be used outside the United States? A: Coastway Credit Union is on the worldwide Cirrus network. You can use your ATM card anywhere the Cirrus logo appears, and your Visa debit card where you see the Cirrus or Visa logo. This will be clearly marked on the machine. If you have a Coastway Visa debit card, you can also go to any financial institution that accepts VISA and take a cash advance. Q: How do I contact my branch's manager? A: Branch managers can be reached on business days at the following numbers:
A: To activate your Coastway Visa Card or ATM/Debit Card, or to report it lost stolen, please dial 1-866-300-8423. You will need the Social Security number and date of birth of the primary account holder. Your Visa account number can be found on your last statement. Q: Why are my "available funds" different from the balance of my account? A: When you make a deposit into your account, a "hold" is often placed on the check for one or more days to ensure that the check clears. In the case of purchases, a purchase made with your Visa Debit card often takes several days to appear on your account, however, the funds are set aside almost immediately. This causes the discrepancy between the balance of your account and your "available funds." Q: Which ATMs can I use with my Coastway ATM/Debit card? A:You can use any of Coastway's 13 ATMs free of charge. In addition, Coastway is a part of the nationwide SUM Program. That means, anywhere you see the SUM logo on an ATM, you can use your Coastway ATM card free of charge. There are hundreds of SUM ATMs throughout New England, which means you're never too far from your Coastway account. Your Coastway ATM/debit card can also be used anywhere you see the NYCE, Cirrus or Visa logos. Should you experience an issue with a Coastway ATM fee, call our contact center at 401.455.3200. To find the SUM ATM near you, click here. |
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