Coastway Community Bank has been serving Rhode Island for over 90 years. In order to better serve our customers, we’ve made available the following answers to frequently asked questions.
Whether you need assistance using our online banking tools or need to activate a Coastway ATM / Debit card, we’re here to help.
Online Banking Questions
|How do I check my balance?
||There are a number of ways to check your balance. You may call our automated telephone banking service, BankLine at (800) 455-4542. If you prefer, you can also obtain your balance by using free AccountLine online banking and bill payment. Sign up for AccountLine at your local branch. These systems are simple, and can be accessed 24 hours a day, 7 days a week.
|What should I do if I lose my debit card?
||To report your debit card lost or stolen, or to activate a new ATM/Debit Card, please dial (866) 300-8423. You will need the Social Security number and date of birth of the primary account holder.
|How do I contact my branch’s manager?
||Branch managers can be reached on business days at the following numbers:
- Claudia McConaghy, Providence Manager: (401) 861-2583
- Laura Cabral, Lincoln Manager: (401) 722-2022
- Erin Connor, East Greenwich Manager: (401) 558-2060
- Christine Wilson, Warwick Manager: (401) 738-5511
- Gloria Cassidy, Cranston Manager (401) 943-2885
- Ann Capaldi, Cowesett Manager: (401) 885-0367
- Helen Siravo, East Providence Manager: (401) 330-1900
- Georgia Cormier, W&I Manager: (401) 455-3222
- Megan Johnson, Cranston West Manager: (401) 223-1790
|On which holidays is the bank closed?
||Coastway is open Monday through Friday, with Saturday hours at select branches, except on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Victory Day
- Labor Day
- Columbus Day
- Veterans’ Day
- Thanksgiving Day
- Christmas Day
|Why are my “available funds” different from the balance of my account?
||When you make a deposit into your account, a “hold” is often placed on the check for one or more days to ensure that the check clears. In the case of purchases, a purchase made with your Visa Debit card often takes several days to appear on your account, however, the funds are set aside almost immediately. This causes the discrepancy between the balance of your account and your “available funds.”
|What type of identification is required to open up a new account?
||Coastway accepts a valid driver’s license or a valid State ID with a Social Security Card. We will also accept a non-expired passport or a photo military ID.
|Which ATMs can I use with my Coastway ATM/Debit card?
||You can use any of Coastway’s ATMs free of charge. In addition, Coastway is a part of the nationwide SUM Program. That means, anywhere you see the SUM logo on an ATM, you can use your Coastway ATM card without being charged by Coastway. Your Coastway ATM/debit card can also be used anywhere you see the NYCE, Plus or VISA logos. Should you experience an issue with a Coastway ATM fee, call our contact center at (401) 455-3200. To find the SUM ATM near you, click here.
|Can my ATM / Debit card be used outside the United States?
||Yes. Coastway is on the worldwide Plus network, which means you can use your ATM card anywhere the Plus logo appears, and your VISA debit card where you see the Plus or VISA logo. This will be clearly marked on the machine. If you have a Coastway VISA debit card, you can also go to any financial institution that accepts VISA and take a cash advance.
|How can I apply for a loan?
||To apply for a loan, you can stop by a Coastway branch and speak to a Customer Service Representative. Or, to use our online application, click the “Apply Online” button next to our loan products. You will have to pay a visit to the branch to sign the paperwork once the loan is approved.
|Where can I find your current mortgage rates?
||Because mortgage rates change every day and are based on your unique financial information, we do not publish current mortgage rates. Please contact a Coastway Mortgage Loan Officer to start the mortgage process.
Online Banking Questions
|Why am I being prompted with SecureWay when I log onto AccountLine?
||If you are being prompted with the SecureWay screen, it’s because the computer you are logging onto is recognized as one that is unregistered and requires an extra layer of security, such as a public computer. If you do not want to be prompted by SecureWay, mark the computer as “Private” under AccountLine User Options. Please see our Privacy & Security page for more information.
|Why can’t I access AccountLine?
||If you forgot your password and made too many attempts to enter an incorrect password, you may have been locked out of AccountLine for security purposes. Please contact the Coastway Contact Center at (401) 455-3200 to be unlocked. In the future, if you can’t remember your AccountLine password, click “Forgot Your Password?” at the AccountLine sign-on box. You will be sent a new temporary password at the phone number that you have registered with AccountLine.
|Why can’t I access Bill Pay?
||If you have recently had a bill payment “bounce” due to insufficient funds, you will not be able to pay another bill using Bill Pay until you successfully pay the first bill out of your account. Once the payment is made, online Bill Pay will become active again after two business days.
|How long does it take for a bill paid online to be processed?
||Not all vendors accept electronic payment from AccountLine. So while you may have prompted a bill to be paid via AccountLine, Coastway still needs to send a check to those vendors by mail. To ensure that your payment reaches the vendor in time, please see the “Deliver by” date that appears under each payment. This date will tell you when your payment will arrive.
|Can I see all my accounts online?
||Yes! Financeworks on AccountLine will aggregate your Coastway accounts with your other accounts such as credit card, investments, etc., to give you a complete financial picture.
|How long will it take to receive my Purchase Rewards in my account?
||Purchase Rewards will be posted to your Coastway debit card account at the end of the month following the purchase. So, if you have activated a reward at Starbucks and you buy a coffee on May 17th, your card will be credited at the end of June.
|I participated in a Bill Pay promotion. When will I receive my incentive?
||Bill Pay promotions and sweepstakes are administered by Digital Insight, Coastway’s online banking provider. Offers will be deposited into eligible consumers’ checking accounts by Digital Insight, 4 weeks after the end of the offer period.