At Coastway, our primary concern is the safety and security of your financial information. Below is a guide to securing your financial information against identity thieves as well as a link to Coastway’s Privacy Policy.

Jump to:

Coastway Privacy Policy (click here)
Important Information Regarding Your Coastway ATM or Debit Card (click here)

AccountLine Username & Password

Username Your AccountLine Username should contain some combination of letters, numbers and/or the @$*_-=.!~ symbols and be between 6 to 9 characters long. It should NOT include any part of your Coastway account number. Example: Mary Smith may wish to use msmith66! as her Username.

 

PLEASE NOTE: If you have multiple accounts, you will need to choose a unique Username for each account. You may not use the same Username for all.
Password Coastway recommends that your password for AccountLine Online Banking have:

  • A minimum of 6 characters (with a maximum of 10)
  • A combination of lower and upper case letters, numbers and / or special characters (#, $, &, !)
  • Password cannot contain blank spaces

PLEASE NOTE: Because of our system requirements, there are certain special characters that cannot be used in your password, even though they are listed in the password change instructions on AccountLine. These unusable characters include the period ( . ), the colon ( : ), the at sign ( @ ) and the tilde ( ~ ). If you attempt to use any of these characters, AccountLine will not be able to accept your password.

SecureWay Authentication

Coastway uses “multifactor authentication” to keep your online account safe. That means that we use an extra layer of security beyond your password when you log into your account from a public computer. We call this “SecureWay.” Use the following steps to set up SecureWay.

  • STEP 1: Set up a One Time Access Code Delivery Method:
    In AccountLine, click on “User Options” and then click “SecureWay” from the menu. You will be directed to a screen that will prompt you to set up a delivery method for a One Time Access Code. You can have an access code sent to one or more phone numbers via text or voice call.
  • STEP 2: Is Your Computer Public or Private:
    On your home computer or personal laptop, check the box for “Private” computer. By checking this box, you are registering this computer for SecureWay and you will NOT be asked to enter a One Time Access Code. You will simply log in with your Username and Password as usual.Each time you use a public computer that is unregistered for SecureWay, after you enter your Username and Password, you will be prompted to enter a new One Time Access Code, which will be sent to you via the method you have chosen. Your access code will only be valid for 15 minutes.

Forgotten Password Assistance

If you forget your AccountLine password, you will be able to use the Forgotten Password feature on AccountLine. Simply enter your Username and phone number to have a new password sent to your phone. Once you enter the random password sent to you, you will be asked if you would like to change it.

PLEASE NOTE: If you have forgotten your password, you should take the step above right away, rather
than trying different passwords. After five unsuccessful log-in attempts, you will be locked out and will
need to contact a branch or the Contact Center to be reset.

Identity Theft

Identity Theft can happen in a variety of ways, but all thieves have the same goal: to obtain your personal, confidential and financial information for fraudulent use. The first step to avoiding Identity Theft is to be aware of tactics that thieves use and how to safeguard against them.

Dumpster Diving: Thieves rummage through trash looking for bills or other paper that includes your personal information.
Always shred documents containing identifying information.

Viruses & Malware: Also known as ‘malicious software’, malware is designed to attack or take unauthorized control over a computer system.
Install a reputable brand of anti-virus software to your computer and make sure to update it as needed.
Phishing: A replica of an existing web page that tries to deceive you into entering personal, financial or password data. Attackers use scare tactics, such as threats to close accounts.
Never enter personal information on a website that you accessed via a link.
Vishing: A type of phishing attack where the attacker includes a local phone number in the fake email to fool you into believing the email is legitimate. The caller is then tricked through an automated phone system to relinquish their sensitive information.
Never provide sensitive information over the phone unless you initiated the transaction.
Pharming: Takes place when you type in a valid web address and you are illegally redirected to a web site that is not legitimate. The ‘fake’ web sites ask for personal and sensitive financial information.
Before entering sensitive information, look for the “HTTPS” in the website address bar. If you do not see it, do not enter any sensitive information.
Trojan: A Trojan is malicious code that is disguised or hidden within another program that appears to be safe. When the program is executed, the Trojan allows attackers to gain unauthorized access to the computer in order to steal information. Trojans commonly spread through email attachments and Internet downloads.Do not open or download anything unless it is from a trusted source.
Spyware: Loaded on to your computer unbeknownst to you, spyware is a type of program that watches what users do and forwards information to someone else. It is most often installed when you download free software on the Internet.
Use caution when downloading anything from the Internet. If it looks too good to be true, it probably is.

Reporting Identity Theft

If you know, or even think, you’ve been a victim of identity fraud, take immediate action and follow these steps.

  1. Report the fraudulent activity. If the activity is related to Coastway, please contact us directly. If it is related to your credit card company, or any other organization, contact them directly.
  2. Contact one of the three consumer reporting agencies and have a fraud alert placed on your credit report. This will help stop identity thieves from opening any additional accounts in your name. You only need to contact one of the following agencies:
    Equifax:
    1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    Experian:
    1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013
    TransUnion:
    1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  3. Close any accounts that you think might have been tampered with or opened fraudulently. Report the incident to the relevant company and ask them about any additional steps you need to take. You can also use the Federal Trade Commission’s ID Theft Affidavit as formal certification of your dispute.
  4. File your complaint with the Federal Trade Commission (FTC). Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them. Use the online complaint form; or call the FTC’s Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write
    Identity Theft Clearinghouse
    Federal Trade Commission
    600 Pennsylvania Avenue, NW
    Washington, DC 20580.
  5. Call or visit the police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.