Why am I being prompted with SecureWay when I log onto AccountLine?
If you are being prompted with the SecureWay screen, it’s because the computer you are logging onto is recognized as one that is unregistered and requires an extra layer of security, such as a public computer. If you do not want to be prompted by SecureWay, mark the computer as “Private” under AccountLine User Options. Please see our Security page for more information.
Why can’t I access AccountLine?
If you forgot your password and made too many attempts to enter an incorrect password, you may have been locked out of AccountLine for security purposes. Please contact the Coastway Contact Center at (401) 455-3200 to be unlocked. In the future, if you can’t remember your AccountLine password, click “Forgot Your Password?” at the AccountLine sign-on box. You will be sent a new temporary password at the phone number that you have registered with AccountLine.
Why can’t I access Bill Pay?
If you have recently had a bill payment “bounce” due to insufficient funds, you will not be able to pay another bill using Bill Pay until you successfully pay the first bill out of your account. Once the payment is made, online Bill Pay will become active again after two business days.
How long does it take for a bill paid online to be processed?
Not all vendors accept electronic payment from AccountLine. So while you may have prompted a bill to be paid via AccountLine, Coastway still needs to send a check to those vendors by mail. To ensure that your payment reaches the vendor in time, please see the “Deliver by” date that appears under each payment. This date will tell you when your payment will arrive.
Can I see all my accounts online?
Yes! FinanceWorks on AccountLine will aggregate your Coastway accounts with your other accounts such as credit card, investments, etc., to give you a complete financial picture.
How long will it take to receive my Purchase Rewards in my account?
Purchase Rewards will be posted to your Coastway debit card account at the end of the month following the purchase. So, if you have activated a reward at Starbucks and you buy a coffee on May 17th, your card will be credited at the end of June.
I participated in a Bill Pay promotion. When will I receive my incentive?
Bill Pay promotions and sweepstakes are administered by Digital Insight, Coastway’s online banking provider. Offers will be deposited into eligible consumers’ checking accounts by Digital Insight, 4 weeks after the end of the offer period.