Lost or Stolen ATM / Debit Card

To report your Coastway ATM/Debit Card as lost or stolen, please call 1-866-839-7484.

Identity Theft

Identity theft can happen in a variety of ways, but all thieves have the same goal: to obtain your personal, confidential, and financial information for fraudulent use. The first step to avoiding identity theft is to be aware of tactics that thieves use and how to safeguard against them.


Dumpster Diving

Thieves rummage through trash looking for bills or other documents that include your personal information. Always shred documents containing identifying information.

Viruses & Malware

Malware (also known as ‘malicious software') is designed to attack or take unauthorized control over a computer system. Install a reputable brand of anti-virus software to your computer and make sure to update it as needed.


Identity thieves may use a replica of an existing web page to deceive you into entering personal, financial, or password data. Attackers use scare tactics, such as threats to close accounts. Never enter personal information on a website that you accessed via a link.


Vishing is a type of phishing attack where the attacker includes a local phone number in the fake email to fool you into believing the email is legitimate. The caller is then tricked through an automated phone system to relinquish their sensitive information. Never provide sensitive information over the phone unless you initiated the transaction.


Pharming takes place when you type in a valid web address and you are illegally redirected to a website that is not legitimate. The ‘fake’ websites ask for personal and sensitive financial information. Before entering sensitive information, look for the “HTTPS” in the website address bar. If you do not see it, do not enter any sensitive information.


A Trojan is malicious code that is disguised or hidden within another program that appears to be safe. When the program is executed, the Trojan allows attackers to gain unauthorized access to the computer in order to steal information. Trojans commonly spread through email attachments and internet downloads. Do not open or download anything unless it is from a trusted source.


Loaded on to your computer unbeknownst to you, spyware is a type of program that watches what users do and forwards information to someone else. It is most often installed when you download free software on the internet. Use caution when downloading anything from the internet. If it looks too good to be true, it probably is.

Reporting Identity Theft

If you know, or even think, you’ve been a victim of identity fraud, take immediate action and follow these steps.


1. Report the fraudulent activity. If the activity is related to Coastway, please contact us directly. If it is related to your credit card company, or any other organization, contact them directly.

2. Contact one of the three consumer reporting agencies and have a fraud alert placed on your credit report. This will help stop identity thieves from opening any additional accounts in your name. You only need to contact one of the following agencies:

3. Close any accounts that you think might have been tampered with or opened fraudulently. Report the incident to the relevant company and ask them about any additional steps you need to take. You can also use the Federal Trade Commission’s Identity Theft website to file your claim.

4. File your complaint with the Federal Trade Commission (FTC). Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them.

  • Use the Online Complaint Form
  • Call the FTC’s Identity Theft Hotline: toll-free - 1-877-ID-THEFT (438-4338); TTY - 1-866-653-4261;
  • or write to:

Identity Theft Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580

5. Call or visit the police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft Complaint Form available to give them. Obtain a copy of the police report and the police report number.

About SSL Certificates

SSL (Secure Sockets Layer) is the standard security technology that enables encrypted communication and helps ensure that data shared between a web browser and a web server remains private.

SecureWay Authentication

Coastway uses “multifactor authentication” to keep your online account safe. That means that we use an extra layer of security beyond your password when you log into your account from a public computer. We call this “SecureWay.” Use the following steps to set up SecureWay.


STEP 1: Set up a One Time Access Code Delivery Method:

In AccountLine, click on “User Options” and then click “SecureWay” from the menu. You will be directed to a screen that will prompt you to set up a delivery method for a One Time Access Code. You can have an access code sent to one or more phone numbers via text or voice call.

STEP 2: Is Your Computer Public or Private:

On your home computer or personal laptop, check the box for “Private” computer. By checking this box, you are registering this computer for SecureWay and you will NOT be asked to enter a One Time Access Code. You will simply log in with your Username and Password as usual.Each time you use a public computer that is unregistered for SecureWay, after you enter your Username and Password, you will be prompted to enter a new One Time Access Code, which will be sent to you via the method you have chosen. Your access code will only be valid for 15 minutes.

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